Privacy Policy

Effective Date: [03-18-2026]
Business Name: SyntriMatic
Operated by: Luis Peraza
Website: [syntrimatic.com]
Contact Email: [[email protected]]
Phone: [951-447-3169]
Mailing Address: [32460 Cape Cod Dr, Lake Elsinore, CA]

SyntriMatic (“SyntriMatic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, submit a form, request information, book an appointment, or communicate with us by phone, email, or text message.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Mobile phone number
Business name
Service inquiry details
Appointment or scheduling information
Any information you submit through forms, surveys, chat widgets, or other contact methods

We may also collect certain technical information automatically when you visit our website, such as:

IP address
Browser type
Device type
Pages visited
Time spent on pages
Referring website or source
Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

Respond to inquiries and provide customer support
Schedule appointments or consultations
Deliver requested services
Send service-related communications
Send text messages related to your inquiry, appointment, reminders, or account activity
Improve our website, marketing, and customer experience
Maintain internal business records
Comply with legal obligations and enforce our policies

If you separately consent, we may also use your information to send marketing or promotional communications about our services. Twilio’s A2P guidance expects the call to action and opt-in purpose to be clearly stated wherever phone numbers are collected.

3. SMS Communications

If you provide your mobile phone number and consent to receive text messages from SyntriMatic, you may receive text messages related to:

Inquiry follow-up
Appointment scheduling
Appointment reminders
Service updates
Requested information
Promotional messages, if you separately opt in to marketing texts

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messaging at any time, or reply HELP for assistance. Consent to receive text messages is not a condition of purchase when marketing messages are involved. Twilio and CTIA guidance both emphasize clear opt-in, disclosure, and opt-out language.

4. SMS Consent and Mobile Information Sharing

We respect your mobile privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared, sold, rented, or transferred to any third parties, except as necessary to provide messaging services or as required by law.

This is one of the key statements Twilio says should appear in a compliant privacy policy for A2P campaign approval.

5. How We Share Information

We do not sell your personal information.

We may share your information only in limited circumstances, such as:

With service providers who help us operate our website, CRM, scheduling tools, communications systems, or business operations
With messaging providers or communication platforms strictly for the purpose of delivering requested communications
When required by law, regulation, subpoena, court order, or legal process
To protect our rights, safety, property, or the rights and safety of others
In connection with a business transfer, merger, sale, or reorganization, if applicable

Any third-party service providers we use are expected to handle information only as needed to perform services on our behalf.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve site performance, understand visitor behavior, and support marketing efforts. These technologies may collect information about your browser, device, and website activity.

You can usually modify your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect some website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services
Maintain business and tax records
Resolve disputes
Enforce agreements
Comply with legal obligations

The FTC recommends businesses keep only the data they need and dispose of it properly when it is no longer necessary.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or data storage system can be guaranteed to be 100% secure.

The FTC’s business guidance recommends taking stock of what data you collect, limiting retention, securing the data you keep, and planning ahead for incidents.

9. Your Choices

You may choose not to provide certain personal information, but doing so may limit your ability to use some features of our website or services.

You may also:

Opt out of marketing emails by using the unsubscribe link, where applicable
Opt out of SMS messages by replying STOP
Contact us to request updates or corrections to your information

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate consent, we will take steps to delete it.

12. California Privacy Notice

If you are a California resident, you may have certain rights under California law regarding your personal information, including the right to request access to or deletion of certain information, subject to applicable exceptions.

To exercise any privacy-related request, contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Your continued use of our website or services after any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

SyntriMatic
Operated by Luis Peraza
Email: [[email protected]]
Phone: [951-447-3169]
Website: [syntrimatic.com]